Frequently Asked Questions
Everything you need to know about shopping with Fraise.
How do I determine my correct size at Fraise?
We provide a detailed size guide on every product page. Since our collections feature varied silhouettes, we recommend checking your measurements against our chart to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund may incur a small processing fee.
How long does shipping take and can I track my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery in real-time.
Do you offer international shipping?
Yes, Fraise ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
How should I care for my Fraise garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner label. Most of our pieces prefer a cold delicate wash and being laid flat to dry.